ABB

ABB is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group is a global company without boundaries, acting locally in every one of the more than 100 countries in which we do business. Each of our customers benefits from the sharing of ABB\'s research, supply, manufacturing, distribution, information technology and benchmarking capabilities.

At ABB our customers make our business. This is why we have some of the most extensive and comprehensive range of support services in addition to our products and systems. Our customer focus does not stop at completion of a project and in Australia we can boast the following customer support features:

• SupportLine - A dedicated 24-hour single point of contact for sales, service, training and support calls. SupportLine\'s success is underpinned by a series of databases, holding key information such as account histories, site configuration and other important customer data.

• Customised training - ABB provides second to none training for all customers ranging from in-house and on-site product training to skills consultation, needs analysis, and competency-based tuition.

• Feedback - customer feedback is critical to the quality and innovation of our products and systems. That\'s why we survey our customers on a regular basis using our Net Promoter Score system.

• Complaints resolution - we pride ourselves in being active in dealing with complaints. Through our worldwide Customer Complaints Resolution Process we investigate all complaints, big or small!

Underpinning all the work we do, is our emphasis on safety and quality. The health and safety of our people and our customers is a fundamental part of our commitment to sustainability. We care deeply about how our operations and products effect our employees, customers, contractors and our neighbours.

Many of the industries in which we work - often on customer sites - are by their nature very challenging. Accordingly we have to operate to the highest standard of occupational health and safety excellence, and remain constantly vigilant in carrying out our duty of care. In Australia we have enhanced our safety performance by achieving notable incident-fre milestones, across a wide range of industry sectors.

To address environmental standards, ABB has adopted ISO 14001 as our environmental management system standard. Our aim is to reduce the environmental impact of our operations and products, conserve resources and deliver products that are safe to use, can be recycled, reused or disposed of safely.